Accessible Travel

Transdev Auckland is a member of Auckland’s Public Transport Accessibility Group and is committed to ensuring that Auckland’s rail service is accessible for all people that wish to use it. This includes people that have varying accessibility needs including senior citizens, customers with one or more disabilities, families with prams and young children, and customers with bicycles or luggage.

All Transdev staff members receive disability awareness training to assist customers with their varying travel requirements. We value your feedback on how our staff assist all of our customers so please feel free to tell us what you think here.

To make any journey easier, we have provided information regarding the following topics to assist you;

  • Station access
  • Vehicle access
  • Travel with wheelchairs and scooters
  • Travel for customers with assistance animals
  • Travel with bicycles, prams or items of luggage
  • Passenger information
  • Rail buses

 

Station access

All stations are accessible by ramp with the exceptions of;

  • Westfield Station. Customers requiring ramp access are advised to use an alternative nearby station (Sylvia Park, Otahuhu, Middlemore);
  • The northern end of Papatoetoe station due to station work. Please access the platform from the southern end;
  • Platform 2 at Papakura Station from 24 December until mid-February 2016 while the lifts are being upgraded. Please find further information here with instructions on what to do if you require lift access at this station during this time.

All stations have help points in the case of emergencies.

Vehicle access

All vehicles on the Auckland network that run between Swanson and Papakura are Electric Multiple Units (EMUs). The middle car of each three car-set has a ramp with allocated space inside these carriage to position wheelchairs, prams, bicycles, and luggage. A manual operated ramp is also available on the Pukekohe to Papakura diesel shuttle.

All vehicles have help points in the case of emergencies.

Travel with wheelchairs and scooters

Wheelchairs may be carried at any time while battery-powered mobility scooters may be carried provided the comfort and safety of other passengers is not compromised. For more information please contact Transdev Auckland on (09) 969 7777.

If you require assistance boarding the train or travelling on the train, please ask either the onboard or platform staff.

Travel for customers with guide dogs

Customers with registered guide dogs are permitted to travel at all times.

Travel with bicycles, prams or items of luggage

Travel with large items including bicycles and luggage is permitted pending customer loading at the time. Prams, pushers, baby carriages, shopping jeeps, battery powered mobility scooters, non-motorised golf buggies and similar items may be carried on Passenger Services at any time without charge, provided that the safety or comfort of other Customers is not affected.

Please refer to the Conditions of Carriage for more information.

Accessible Passenger Information

The electric trains come with hearing aid loop systems on board, electronic Passenger Information Displays (PIDs) with next stop information and Public Announcement (PA) equipment with automated next stop announcements.

All stations on the Auckland network have electronic PIDs and PA announcement equipment and timetable and other rail-related information can be found in the cases on platforms.

Rail buses

During planned disruptions and in some unplanned disruptions, rail buses will be operating. We endeavour to make rail buses accessible to everyone, however sometimes some services may not be accessible to wheelchair users and pushchairs. Mobility scooters, bikes and large items of luggage are also unable to be carried.

More information on rail buses, including rail bus stop information, can be found here.

Auckland Transport’s journey planner is a good way to plan your journey or you can call their call centre on (09) 3666 400.

For more information on accessible travel in the Auckland Region, please refer to Auckland Transport’s website here