Transdev Auckland is a member of Auckland’s Public Transport Accessibility Group and is committed to ensuring that Auckland’s rail service is accessible for all people that wish to use it. This includes people that have varying accessibility needs including senior citizens, customers with one or more disabilities, families with prams and young children, and customers with bicycles or luggage.
All Transdev staff members receive disability awareness training to assist customers with their varying travel requirements. We value your feedback on how our staff assist all of our customers so please feel free to tell us what you think here.
All stations are accessible by ramp with the exceptions of;
All stations have help points in the case of emergencies.
All vehicles on the Auckland network that run between Swanson and Papakura are Electric Multiple Units (EMUs). The middle car of each three car-set has a ramp with allocated space inside these carriage to position wheelchairs, prams, bicycles, and luggage. A manual operated ramp is also available on the Pukekohe to Papakura diesel shuttle.
All vehicles have help points in the case of emergencies.
Wheelchairs may be carried at any time while battery-powered mobility scooters may be carried provided the comfort and safety of other passengers is not compromised. For more information please contact Transdev Auckland on (09) 969 7777.
If you require assistance boarding the train or travelling on the train, please ask either the onboard or platform staff.
Customers with registered guide dogs are permitted to travel at all times.
Travel with large items including bicycles and luggage is permitted pending customer loading at the time. Prams, pushers, baby carriages, shopping jeeps, battery powered mobility scooters, non-motorised golf buggies and similar items may be carried on Passenger Services at any time without charge, provided that the safety or comfort of other Customers is not affected.
Please refer to the Conditions of Carriage for more information.
The electric trains come with hearing aid loop systems on board, electronic Passenger Information Displays (PIDs) with next stop information and Public Announcement (PA) equipment with automated next stop announcements.
All stations on the Auckland network have electronic PIDs and PA announcement equipment and timetable and other rail-related information can be found in the cases on platforms.
During planned disruptions and in some unplanned disruptions, rail buses will be operating. We endeavour to make rail buses accessible to everyone, however sometimes some services may not be accessible to wheelchair users and pushchairs. Mobility scooters, bikes and large items of luggage are also unable to be carried.
More information on rail buses, including rail bus stop information, can be found here.
Auckland Transport’s journey planner is a good way to plan your journey or you can call their call centre on (09) 3666 400.
For more information on accessible travel in the Auckland Region, please refer to Auckland Transport’s website here.