Ticketing Information

Everyone travelling on a train must have a valid ticket or have tagged on with an AT HOP card. Customers must be keep tickets with them until leaving the station or tag off when leaving the station platform. Please note that travelling without a valid ticket or tagged on AT HOP card may lead to a penalty fare.

Auckland Transport sets fares and fare boundaries for public transport within the region. For information on ticket types and fare pricing, including concessions, please visit the Auckland Transport website

Customers can use cash (at some machines), Eftpos and credit card to buy train tickets or top up AT HOP cards at Ticket & Top Up machines at stations. You can also find AT HOP retailers here.

Ticket Offices

Our helpful staff work at six ticket offices at key stations across Auckland's rail network. 

Below are the locations and opening hours of our ticket offices. Our staff can help you plan your journey, offer advice on the best ticket option for you, help you pre-purchase your paper ticket or offer assistance with anything in relation to our AT HOP card including top ups. 

Station Location Opening Hours
Britomart Transport Centre Lower Queen Street,  
Auckland CBD
Monday to Friday: 6am - 9.30pm
Saturday: 8am - 9.30pm
Sunday and public holidays: 8am - 8pm
Remuera Road near Broadway

Monday to Friday: 6.30am - 9pm*
Saturday: 8am - 10pm
Sunday and public holidays: 8am - 8pm

* Please note: ticket office windows close at 7pm, excess fare window closes at 9pm.

Panmure Interchange (access from Ellerslie-Panmure Highway & Mountain Road)  Monday to Friday: 6am - 7pm
Saturday: 8am - 4pm
Sunday and public holidays: Closed (including public holiday observed dates)  
Manukau Ticket Office Corner of Manukau Station Road and Davies Avenue, Manukau

Monday to Friday: 7am - 6pm
Saturday, Sunday and public holidays: Closed

New Lynn Ticket Office

2 Clarke Street, New Lynn

Monday to Thursday: 5am to 11pm
Friday: 5am to 1.15am         Saturday: 6.30am to 12.30am
Sunday and public holidays: 6.30am to 11pm 
Papakura Ticket Office Platform 3, Railway Street, Papakura Monday to Friday: 6am to 7pm
Saturday: 8am - 4pm
Sunday and public holidays: Closed (including public holiday observed dates)