Carrying bicycles on board is dependent on space and at the discretion of staff. Avoid travelling with bicycles at peak times, as space will be limited. On electric trains the middle carriage has bike storage.
Trains now run every day with the exception of when planned disruptions have been scheduled to upgrade the rail network. On these dates, buses may replace rail services. Please check AT's website here for when this work is taking place and when buses replace trains.
Use the AT journey planner to plan your travel and check travel times, or you can phone Auckland Transport on (09) 366 6400.
Train tickets can be pre-purchased at a ticket office. Try to arrive at the station at least five minutes prior to the arrival time of the train. Only times noted in 'bold' on printed timetables mean that the train will not depart before the time shown. All other times are approximate and trains will stop as required. Stand in a position on the platform where the train driver can see you.
REMEMBER: If you have not pre-purchased your ticket or tagged on with your AT HOP card prior to boarding the train, you will be instructed to pay a Penalty Fare or to leave the train.
Transdev Auckland continues to work to improve the current level of passenger information. A text messaging facility is available to advise passengers of any significant delays. You can sign up for this service here.
Trains can run late for a number of reasons which are not always apparent to the passengers onboard the trains. Some of the more common reasons for delays are network failures, including track and signaling issues, mechanical problems. The most common passenger-related cause of delay is unusually high volumes that result in slower boarding times than normal. A few seconds extra at each station can add several minutes to the overall trip.
Transdev aims to deliver safe, reliable and innovative passenger services via sustainable partnerships with its stakeholders.
We are committed to the health and safety of all our employees and passengers and employ safe practices and behaviour that eliminate accidents, injury or illness to employees, passengers, contractors, visitors or the public. Our employees participate in extensive training and safety programs.
Transdev is committed to ensuring all individuals are valued, respected and treated fairly. Our employees have a personal responsibility to uphold these values and ensure that the workplace is a positive environment where employees can develop their skills and contribute to the success of the business.
You can read more about the benefits of working for Transdev here.
Transdev in Australasia runs public and school transport in Auckland (rail), Brisbane (bus, coach, ferry), Melbourne (bus), Perth (bus), SW Western Australia (bus, coach), Sydney (bus, light rail, ferry) and Wellington (rail). It also serves the industrial market as VIVO Connect in Central Queensland and Darwin.
To find out more about positions available in Australasia, please visit our corporate website.
All services operating on the Auckland passenger rail network are equipped with wheelchair ramps. On electric trains these are located in the middle carriage. Wheelchairs may be carried at any time. Some types of mobility scooters may also be carried in off-peak times.
If you require assistance boarding the train or traveling on the train, please ask either the onboard or platform staff.
Children under 5 travel free and do not require a ticket or AT HOP card to travel.
Children 5-15 years are eligible for child fares.
Full-time secondary school students (16-19 years) are eligible for a secondary school concession on their AT HOP card.
Tertiary students may be eligible for a Tertiary concession on their AT HOP card.
SuperGold or AT senior citizen ID card holders (65 years or over) travel free off-peak after 9am weekdays or anytime weekends by using an AT HOP card with a loaded concession or, until 30 June 2016, by getting a single trip ticket from a station Ticket & Top Up machine. From 1 July 2016, you must have an AT HOP card with a loaded concession to access free off-peak travel.
Total Mobility ID or Royal New Zealand Foundation of the Blind ID card holders are eligible for an Accessible concession and a free AT HOP card.
Children aged five years and under can travel free on the rail network, while children aged between six to 15 years (inclusive) are eligible for a concession fare. Visit Auckland Transport for more information on children and student concession fares.